Privacy Policy

Link Management Systems, Inc. (“Link,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, share, and safeguard your personal information when you visit our website, https://www.link.ai (the “Website”), and engage with the services we offer. This policy applies solely to activities conducted through the Website and is intended for U.S. residents only.

‍Scope and Definitions
‍For purposes of this Privacy Policy, “Affiliates” include companies such as Linked Escrow (“Linked Escrow”), First Link Mortgage (“FLM”), and other real estate brokerages owned and operated by Link Management Systems, Inc. “Agents” refers to independent contractors, third-party partners, real estate agents, and brokers. While some Agents may use our branding or marketing materials, they are not employees of Link. Interactions with Agents outside of the link.ai Website or services may be governed by third-party terms and are not covered by this Privacy Policy.

California residents should also refer to Section 10 for additional rights under the California Consumer Privacy Act (CCPA)

.Information We Collect
‍When you visit link.ai or engage with our services, we may collect both personal and non-personal information. Personal information may include your name, contact details, mailing address, employment data, Social Security number, banking and financial information, background checks, and details such as income tax records or social media profiles. We also collect non-personal information such as browser type, IP address, device information, and referring URLs. Cookies and similar technologies are used to recognize you, remember your preferences, and track your usage of the Website. Details about cookies are provided in Section 8.

‍How We Collect Information
‍We collect information directly from you when you voluntarily submit it via forms on the Website, when engaging with an Agent, subscribing to communications, or contacting us. Information is also collected automatically through tracking tools such as cookies, reCAPTCHA, and analytics platforms like Google Analytics, which monitor how users navigate and interact with the Website. Additionally, we may obtain information from third-party sources including public databases, social media platforms, and integrated technology partners.

‍How We Use Your Information
‍Your information is used to deliver and improve our services. This includes enabling property searches, facilitating transactions, providing communications, personalizing user experience, and developing our technology platform. We may also use your data to send you updates, newsletters, or promotional communications via tools like FreshSales. Information is used to prevent fraud and ensure platform security. Where required by law, we use your data to fulfill legal obligations and respond to regulatory requests.

‍How We Share Your Information
‍We do not sell your personal information for marketing purposes. However, we may share your information with trusted service providers that support our business operations, including website hosting, digital communications, document management, and analytics. We may also share information with our Affiliates and Agents to support real estate transactions, which may include landlords, tenants, buyers, co-brokers, and financial institutions. In the event of a merger, acquisition, or business transition, your information may be transferred to the new entity. Where legally required, we may also disclose information to comply with court orders or regulatory inquiries. Note that any opt-in consent for SMS communications will never be shared with third parties for marketing purposes.

‍How We Protect Your Data
‍We take appropriate technical and administrative measures to protect your personal data. This includes encryption protocols, secure servers, and access controls designed to prevent unauthorized access, disclosure, or misuse. Sensitive data such as e-signature records are securely managed through third-party providers like DocuSign and are not stored directly on our servers.

‍Your Rights and Choices
‍If you reside in California or another jurisdiction that grants data access rights, you have the right to request access to the personal data we collect, correct inaccurate data, and request deletion of your information, subject to exceptions allowed by law. While we do not sell your data, you may opt out of data sharing used for advertising purposes by adjusting your browser settings or contacting us directly. You may unsubscribe from marketing communications at any time by following the instructions in our emails or contacting us at contact@link.ai.

‍AI Use and Limitations
‍Our platform includes features powered by artificial intelligence (AI) and large language models (LLMs) designed to enhance your experience and assist with tasks such as summarizing information, answering questions, or guiding you through the real estate process. These tools are intended for informational and support purposes only. AI-generated responses should not be considered legal, financial, or professional advice. You should independently verify any AI-provided information with a licensed real estate broker, legal advisor, or financial professional before relying on it in any decision-making process.

‍Cookies and Tracking Technologies

‍We use cookies and other tracking technologies to enhance user experience, improve functionality, and analyze user behavior on the Website. These technologies help us personalize your experience, secure the site from malicious use, and deliver targeted advertising through platforms such as Google and Facebook. You may manage or disable cookies through your browser settings.

‍Third-Party Links
‍The Website may contain links to third-party websites and services, including those used for analytics, marketing automation, or customer support. We are not responsible for the privacy practices or content of these third-party sites. Users are encouraged to review the privacy policies of those platforms before interacting with them.

‍For California Residents
‍If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal data we collect, to request access to that data, and to ask for its deletion. You also have the right to opt out of certain types of data sharing. You may submit requests through our privacy request portal or by contacting us at contact@link.ai.

‍Changes to This Privacy Policy
‍We may update this Privacy Policy periodically to reflect changes in technology, regulation, or company practices. When changes are made, we will update the effective date and post the revised version on our Website. If material changes are made, we may notify you through email or through the Website. Continued use of link.ai after changes are posted indicates your acceptance of the revised policy.

‍Contact Information
‍If you have questions about this Privacy Policy or how your data is handled, please contact us at:

‍Link Management Systems Inc.
202 W 140th St, Los Angeles, CA 90061
Email: contact@link.ai